Recent Articles
How can I delete my account and all associated data?
If you would like to delete your account and all associated data, you can send us a written request to support@picabooyearbooks.com. Please be sure to include the email address associated to the yearbook account. With respect to deleting a user’s ...
Page Count Requirements
Before submitting your yearbook to production, you must be sure to have an even number of pages. If you have an odd number of pages, you must add or delete a page to ensure your book ends on an even number. Your yearbook must be more than 20 pages ...
Converting a Flash project to HTML5
If you have any projects that were created before 2017, there is a good chance that these projects were created in our legacy editor based on the now defunct Adobe Flash Player. These legacy projects cannot be edited, and starting on 3/10/22, you ...
Can I change my shipping address?
If you are a parent that has an active pre-order that will be shipped to your home, you can change the shipping address anytime before the order ships. Once the order ships, it is too late and the shipping address cannot be changed. To change your ...
Converting an image to a portrait
If you have an image that was uploaded as a standard freeform image, you can convert that image so it can be used as a portrait image. To convert the image, you need to find the image in the "Photos" tab Hover your mouse over the desired image and ...
Popular Articles
Designing your Yearbook Cover
1. Be aware of the wrap zone and crop zone . If you will be designing your own cover and importing it into our software, make sure you stretch the image so it extends beyond the dotted line (examples shown below). If any important content is lost in ...
eYearbooks
eYearbooks are digital copies of a yearbook that may be offered by the school for purchase in their online yearbook store. Once the eYearbook order has been placed, the purchaser will receive a confirmation email. If ordering as a pre-order, the ...
Converting a Flash project to HTML5
If you have any projects that were created before 2017, there is a good chance that these projects were created in our legacy editor based on the now defunct Adobe Flash Player. These legacy projects cannot be edited, and starting on 3/10/22, you ...
Sales Tax Exemption
If your school or organization is tax exempt, please email a copy of your organization’s tax-exempt form to your account executive or customer success specialist. This is the only way to declare exemption from sales tax. Tax-exempt status must be ...
Shipping
All prices shown in U.S. dollars. Continental U.S. Economy Standard Ground 2 Day Air Next Day Air Delivery Time (in business days) Within 25 business days (includes production time) Within 15 business days (includes production time) Within 10 ...
Adviser Support
Parent Support