Make a mistake on your order? Forget to Personalize your pages? Not a problem! As long as the pre-order queue hasn't yet been ordered by the adviser, canceling your order is quick and easy.
Once the pre-order has been placed, you'll automatically receive an email confirmation with the order number. From this email, you'll notice a line that says “You can cancel your pre-order before it is in production by clicking here.”
You can also cancel a pre-order by logging in and going to "Account" in the upper right corner. From here, you should see an option to cancel order

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Can I pre-order now and personalize later?
Yes, absolutely! If your school or organization has made the yearbook available for order and has enabled the personalization feature, you can place your order now and complete your personalized pages at a later time—just be sure to do so before the ...
How to report a problem with your order
If you believe your yearbook is defective or arrived damaged, please contact our Customer Support Team as soon as possible. When reaching out, be sure to include the following: Your full name Order number A detailed description of the issue Photo(s) ...
Can I change my shipping address?
Yes – if you have an active ship‑to‑home pre‑order, you can update the shipping address at any time before the order ships. Once it’s shipped, the address cannot be changed. ? How to change your shipping address Log in to your account. Click your ...
Parent/Student Ordering Guide
Creator Studio enables schools and organizations to sell yearbooks through personalized online storefronts. Each school or organization has a unique store URL, which is provided by the yearbook adviser. If you do not have this URL, please contact ...
Personalization for Multiple Students
? Pre-Order Instructions (Bulk Delivery to School) Visit your school’s online yearbook storefront. If you're not sure where to find it, reach out to your school’s yearbook advisor or team. Locate the current school year’s yearbook and click the “+ ...