Connection Troubleshooting
Troubleshooting Creator Studio Connectivity Issues
In order to use Creator Studio successfully, your device must have unrestricted access to several essential URLs over the internet. If your network or security settings block any of these connections, you may experience issues such as:
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Your projects not appearing on the library shelf after logging in
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Project thumbnails showing as broken or missing
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Saving progress getting stuck or failing
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Trouble opening existing projects (may also result from other issues)
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An empty or non-functional order page when attempting to place an order
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Projects failing to complete the upload process
How to Check Your Connection
If you're experiencing any of the issues above, we recommend running a Connection Test to quickly verify whether network restrictions are the cause:
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Log into Creator Studio
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Click on your name in the upper-right corner
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Select "Connection Test" from the dropdown menu
What to Do If URLs Are Blocked
If the test indicates one or more failed connections, it's highly likely that your network or a security suite is blocking the required URLs.
In that case, please contact our Customer Success Team. We’ll provide you with a list of specific URLs that your network administrator can add to the network's whitelist to ensure smooth operation of Creator Studio.
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