How to report a problem with your order
When reaching out, be sure to include the following:
You can contact us through our support page or by replying to your order confirmation email.
We highly recommend ALL books be immediately inspected upon receipt by the customer and that any defects or damages be reported within 30 days. After 30 days, refunds or replacements will not be offered for defective/damaged books.
Related Articles
Canceling a Pre-Order
Make a mistake on your order? Forget to Personalize your pages? Not a problem! As long as the pre-order queue hasn't yet been ordered by the adviser, canceling your order is quick and easy. Once the pre-order has been placed, you'll automatically ...
Can I pre-order now and personalize later?
Yes, absolutely! If your school or organization has made the yearbook available for order and has enabled the personalization feature, you can place your order now and complete your personalized pages at a later time—just be sure to do so before the ...
Parent/Student Ordering Guide
Creator Studio enables schools and organizations to sell yearbooks through personalized online storefronts. Each school or organization has a unique store URL, which is provided by the yearbook adviser. If you do not have this URL, please contact ...
Can I change my shipping address?
Yes – if you have an active ship‑to‑home pre‑order, you can update the shipping address at any time before the order ships. Once it’s shipped, the address cannot be changed. ? How to change your shipping address Log in to your account. Click your ...
Personalization for Multiple Students
? Pre-Order Instructions (Bulk Delivery to School) Visit your school’s online yearbook storefront. If you're not sure where to find it, reach out to your school’s yearbook advisor or team. Locate the current school year’s yearbook and click the “+ ...