How to report a problem with your order
When reaching out, be sure to include the following:
You can contact us through our support page or by replying to your order confirmation email.
We highly recommend ALL books be immediately inspected upon receipt by the customer and that any defects or damages be reported within 30 days. After 30 days, refunds or replacements will not be offered for defective/damaged books.
Related Articles
Canceling a Pre-Order
Make a mistake on your order? Forget to Personalize your pages? Not a problem! As long as the pre-order queue hasn't yet been ordered by the adviser, canceling your order is quick and easy. Once the pre-order has been placed, you'll automatically ...
Can I pre-order now and personalize later?
Yes, absolutely! If your school or organization has made the yearbook available for order and has enabled the personalization feature, you can place your order now and complete your personalized pages at a later time—just be sure to do so before the ...
Parent/Student Ordering Guide
Our Creator Studio software allows schools/organizations to sell their yearbooks in online storefronts. The yearbook adviser has the option to collect pre-orders or sell the book for order. Every school/organization has a different store URL and the ...
Can I change my shipping address?
If you are a parent that has an active pre-order that will be shipped to your home, you can change the shipping address anytime before the order ships. Once the order ships, it is too late and the shipping address cannot be changed. To change your ...
Personalization for Multiple Students
Pre-Order Instructions 1. If your school has started selling the book early in the year or before the book is produced, then go to your school’s online yearbook store and find this school year. 2. Purchase your book by clicking the “+ Select” under ...