How to report a problem with your order

How to report a problem with your order

If you believe your yearbook is defective or arrived damaged, please contact our Customer Support Team as soon as possible.

When reaching out, be sure to include the following:

  • Your full name

  • Order number

  • A detailed description of the issue

  • Photo(s) clearly showing the defect or damage

You can contact us through our support page or by replying to your order confirmation email.

We highly recommend ALL books be immediately inspected upon receipt by the customer and that any defects or damages be reported within 30 days. After 30 days, refunds or replacements will not be offered for defective/damaged books. 

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